Orders and customer support

Hotline: 020 8089 1481, Mon.–Fri. 9 a.m.– 5 p.m.

You can also contact us using our on-line form or via e-mail .

When will my order arrive?

  • Once you have signed in, you can find up-to-date information about the status of your order in the My Orders section. If you made your purchase without registering, all you need to do is click on the link in the confirmation e-mail you received after you submitted your order.
  • We will inform you when your order has shipped via text message and e mail.
  • If you chose in-person pickup, please wait for the text message we will send you as soon as your order is ready.

How do I make a return?

  • We have compiled a guide to help you with your return. You will find this guide, along with other information, in the Returns and Service section..
  • If you are interested in learning about the option of returning merchandise during the 30-day return period, visit the Returning Merchandise section.

Do you have suggestions on how we can improve our services?

  • Please send your suggestions on improvement, praise, or complaints using the on-line form or via e-mail to .

Returns and post-warranty service

Tel.: +44 20 8089 1481
Open: Sun-Sat 10-19
On Saturdays, we only receive new repairs and issue completed repairs. We do not perform repairs while you wait. Thank you for understanding.

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